Design Studio Delights Clients with Custom Irregular Mugs for Annual Appreciation & Exhibition
This case study showcases how a renowned ASEAN design studio used our irregular ceramic mug to express gratitude to clients, celebrate their creative philosophy, and create a lasting brand memento for a major exhibition, resulting in exceptional feedback and a swift reorder.
1. The Client – A Leading ASEAN Design Studio
Our client, a Singapore-based multidisciplinary design studio with a strong reputation in branding, interiors, and product design, with project collaborations in Malaysia and Thailand, sought a distinctive, meaningful gift for two key purposes: their annual client appreciation campaign (for 200 top clients) and a limited-edition souvenir for a major design exhibition in Singapore (100 pieces). The brief demanded a gift that embodied their design philosophy – “beauty in imperfection” – and would be both functional and collectable. After searching for best corporate gift supplier, they selected our irregular ceramic mug for its unique aesthetic, artisan quality, and strong alignment with their brand narrative.
2. The Customisation Journey – Studio Logo, Studio Motto, and Exhibition Co-Branding
We began with a collaborative design phase. The client requested their studio logo to be laser-engraved on the base of each mug – a subtle yet permanent mark. For the client appreciation mugs, we also engraved the phrase “Embrace Imperfection” – their studio motto – on the side. The glaze was custom-developed to match their signature teal colour, a shade not available in our standard palette. For the exhibition edition, we added a co-branded stamp featuring the exhibition name and dates, and designed a special packaging box with a window cut-out to showcase the mug. We produced a sample available unit within 5 days and shipped it to Singapore. The client approved the sample, praising the colour match and the engraving clarity, and requested a full order of 300 units – 200 for clients and 100 for the exhibition.
3. Production, Quality Control, and Logistics
We organised the bulk order into two batches – 200 client mugs and 100 exhibition mugs. Each mug was inspected for glaze consistency, form accuracy, and engraving depth. The boxes were assembled with custom tissue and inserts. The shipment was split: 200 units to Singapore and 100 to Malaysia (for clients). Our ast bulk delivery service coordinated with local couriers, and all mugs arrived 3 days before the exhibition opening and the client mailing date. We provided real-time tracking and customs support.
4. Impact and Feedback – Exceptional Client Response and Exhibition Buzz
The response was outstanding. Clients praised the mug as “a true reflection of the studio’s creative soul,” with many posting photos on social media and tagging the studio. The exhibition edition sold out within the first weekend, with visitors noting the mug as the highlight of the merchandise. The studio reported a significant boost in brand visibility, with several new project inquiries coming directly through exhibition contacts. A client survey showed a 95% satisfaction rate, with clients expressing appreciation for the thoughtful, bespoke nature of the gift.
5. Reorder and Extended Partnership – Product Launch Commemoratives
Encouraged by the success, the client placed a reorder corporate gift with new logo for the launch of their new product line – this time, they requested 150 mugs with a new glaze colour (a warm terracotta) and a new engraving featuring the product name. They also asked for a quote to supply custom company souvenir for an upcoming talk in Jakarta. We adapted the design, produced a new sample within 3 days, and delivered the launch mugs within 3 weeks. The client has now made us their preferred corporate gift supplier for all brand-related gifting across the region. This case demonstrates our ability to handle creative, detail-oriented customisation with speed and quality. If you seek a gift that combines artistic integrity, brand storytelling, and lasting utility for your clients or community, we invite you to request a quotation and let us help you craft your own success story.
