Tea Brand Delights VIPs with Custom Lotus Holder & Crab Sets for Annual Appreciation
This case study showcases how a prestigious ASEAN tea brand used our lotus incense holder and crab voucher set to deepen client relationships, celebrate their brand philosophy, and create a memorable gifting experience that drove loyalty and positive word-of-mouth.
1. The Client – A Leading ASEAN Premium Tea Brand
Our client, a Singapore-headquartered premium tea brand with a strong presence in Malaysia and Thailand, is renowned for its exquisite single-origin teas and its commitment to the art of tea. They sought a distinctive, culturally rich gift for their annual VIP client appreciation campaign, targeting 200 top distributors and corporate clients. The brief demanded a gift that embodied their brand values – purity, craftsmanship, and the beauty of nature. After searching for best corporate gift supplier, they selected our lotus incense holder and crab voucher set for its symbolic depth, artisan quality, and unique combination of sensory experiences.
2. The Customisation Journey – Brand Logo, Bespoke Scent, and Co-Branded Vouchers
We began with a collaborative design phase. The client requested their brand logo to be laser-engraved on the base of the lotus holder. We developed a bespoke incense scent for them – a blend of sandalwood and osmanthus – that mirrored the aroma of their signature tea. The crab voucher was co-branded with both the client’s logo and our supplier mark, featuring a beautiful lotus and tea leaf illustration. The outer gift box was printed with the client’s brand colours and a poetic verse about the moon and lotus. We also added a personalised insert card with a hand-signed message from the founder. We produced a sample available unit within 5 days and shipped it to Singapore. The client approved the sample, praising the engraving and the bespoke scent, and requested a full order of 250 units.
3. Production, Quality Control, and Logistics
We organised the bulk order into two batches – 200 VIP sets and 50 partner sets. Each lotus holder was inspected for firing defects and engraving accuracy. The incense sticks were quality-checked for fragrance intensity and burn time. The vouchers were printed with unique serial numbers. The boxes were assembled with custom tissue and inserts. The shipment was split: 150 units to Singapore and 100 to Malaysia. Our ast bulk delivery service coordinated with local couriers, and all sets arrived 3 days before the client mailing date. We provided real-time tracking and customs support.
4. Impact and Feedback – Exceptional Client Response and Brand Amplification
The response was extraordinary. VIP clients expressed admiration for the elegance and thoughtfulness of the gift – many noted that the lotus holder was now a treasured desk ornament, and the bespoke scent evoked the brand’s signature tea aroma. The brand partners shared images of the set on social media, generating significant organic exposure. The client reported a 30% increase in repeat orders from the VIP group within two months. The brand’s marketing director noted that the gift had reinforced their image as curators of authentic, sensory-rich experiences and had strengthened the emotional connection with their most valued clients.
5. Reorder and Extended Partnership – CNY Gifts and Regional Expansion
Encouraged by the success, the client placed a reorder corporate gift with new logo for Chinese New Year – this time, they requested 400 sets with a red-and-gold colour scheme, a new incense scent (cinnamon and mandarin), and an added tea sampler. They also asked for a quote to supply custom company souvenir for their upcoming pop-up in Jakarta. We adapted the design, produced a new sample within 3 days, and delivered the CNY sets within 4 weeks. The client has now made us their preferred corporate gift supplier for all seasonal gifting across the region. This case demonstrates our ability to handle culturally rich, high-touch customisation with speed and quality. If you seek a gift that combines artistic elegance, sensory delight, and lasting brand visibility for your clients or team, we invite you to request a quotation and let us help you craft your own success story.
