Adventure Co. Delights Clients with Custom Travel Tea Sets for Annual Appreciation
This case study showcases how a Thailand-based outdoor adventure company used our ceramic travel tea set to deepen client connections, celebrate shared adventures, and reinforce their brand ethos of exploration and mindfulness.
1. The Client – A Leading ASEAN Outdoor Adventure Company
Our client, a Bangkok-headquartered outdoor adventure company specialising in trekking, kayaking, and eco-tours across Thailand, Malaysia, and Indonesia, has a loyal community of adventure seekers. They sought a distinctive, meaningful gift for two key purposes: their annual client appreciation dinner (for 200 top repeat customers) and a brand collaboration gift for 50 media and influencer partners. The brief demanded a gift that embodied the spirit of adventure, quality craftsmanship, and portability – something that clients could take on their own journeys. After searching for best corporate gift supplier, they selected our ceramic travel tea set for its lightweight design, natural materials, and customisation potential.
2. The Customisation Journey – Logo, Expedition Coordinates, and Branded Pouches
We began with a collaborative design phase. The client requested their company logo to be laser-engraved on the base of the gaiwan and each cup. For the travel pouch, we printed their tagline “Wander & Sip” and added their logo. We also engraved the coordinates of their most popular trekking route (e.g., 18.8°N, 98.9°E for Doi Inthanon) on the side of the gaiwan – a subtle tribute to their signature adventure. The outer gift box was printed with a mountain silhouette and the client’s brand colours. We produced a sample available unit within 5 days and shipped it to Bangkok. The client approved the sample, praising the engraving clarity and the overall storytelling, and requested a full order of 250 units – 200 for clients and 50 for partners.
3. Production, Quality Control, and Logistics
We organised the bulk order into two batches – 200 client sets and 50 partner sets. Each ceramic piece was inspected for firing defects, glaze consistency, and engraving accuracy. The pouches were quality-checked for stitching and print alignment. The outer boxes were assembled with custom tissue and inserts. The shipment was split: 150 units to Thailand and 100 to Malaysia. Our ast bulk delivery service coordinated with local couriers, and all sets arrived 2 days before the appreciation dinner. We provided real-time tracking and customs support.
4. Impact and Feedback – Exceptional Client Response and Social Buzz
The response was overwhelmingly positive. Clients expressed delight at the personalised coordinates, many sharing photos of the set on their own treks and tagging the company on Instagram. The brand collaboration partners featured the set in their travel blogs and YouTube channels, generating significant organic exposure. The client reported a 30% increase in repeat bookings from the VIP group within three months, and several new partnerships were initiated through referrals. An internal survey showed a 96% satisfaction rate, with clients noting the set’s quality and the emotional connection to the coordinates.
5. Reorder and Extended Partnership – Employee Rewards and New Routes
Encouraged by the success, the client placed a reorder corporate gift with new logo for their staff incentive programme – this time, they requested 100 sets with a different set of coordinates (for their new kayaking route in Krabi) and a customised thank-you card for each employee. They also asked for a quote to supply custom company souvenir for their upcoming expedition to Vietnam. We adapted the design, produced a new sample within 3 days, and delivered the staff sets within 3 weeks. The client has now made us their preferred corporate gift supplier for all adventure-related gifting across the region. This case demonstrates our ability to handle meaningful, story-driven customisation with speed and quality. If you seek a gift that combines adventure, craftsmanship, and lasting brand visibility for your clients or team, we invite you to request a quotation and let us help you craft your own success story.
