Hotel Delights VIPs with Custom Concertina Lamps for Mid-Autumn & Annual Appreciation
This case study showcases how a prestigious ASEAN hotel group used our concertina lamp to surprise VIP guests and reward loyal clients, creating a lasting impression of warmth and sophistication.
1. The Client – A Leading ASEAN Luxury Hotel Group
Our client, a Singapore-headquartered hotel group with flagship properties in Bangkok and Phuket, is renowned for its impeccable service and attention to detail. They sought a distinctive, culturally resonant gift for two key purposes: a VIP welcome amenity for their suite guests (stays of 3+ nights) and a year-end appreciation gift for their top 200 corporate clients. The brief demanded a gift that was elegant, meaningful, and portable – something guests could take home and treasure. After searching for best corporate gift supplier, they selected our concertina lamp for its artistic design, emotional resonance, and customisation potential.
2. The Customisation Journey – Hotel Logo, Blessings, and Personalised Cards
We began with a collaborative design phase. The client requested their hotel logo to be foil-printed in gold on the paper shade, and the bamboo base laser-engraved with the English translation of “花好月圆” – “Blooming Moon, Full Reunion.” For the VIP guest lamps, we added a personalised welcome card with the guest’s name. For the client appreciation lamps, we included a thank-you note from the General Manager. The lamps were produced in a warm cream colour to match the hotel’s aesthetic. We produced a sample available unit within 5 days and shipped it to Singapore. The client approved the sample, praising the print quality and the engraving clarity, and requested a full order of 600 units – 400 for VIP amenities and 200 for client appreciation.
3. Production, Quality Control, and Logistics
We organised the bulk order into two batches – 400 VIP lamps and 200 client lamps. Each lamp was inspected for paper quality, fold precision, LED functionality, and print/engraving accuracy. The boxes were assembled with custom tissue and inserts. The shipment was split: 400 units to Singapore and 200 to Thailand. Our ast bulk delivery service coordinated with local couriers, and all lamps arrived 3 days before the VIP suite refresh and the client appreciation mailing. We provided real-time tracking and customs support.
4. Impact and Feedback – Exceptional Guest and Client Response
The response was overwhelmingly positive. VIP guests frequently mentioned the lamp in post-stay surveys, with 94% rating it as “excellent” – many noted that the lamp’s foldable design made it easy to pack, and they loved the warm glow it created at home. The hotel’s guest satisfaction scores for suite amenities increased by 12% during the trial period. For the client appreciation campaign, corporate clients sent thank-you emails, with several commenting on the personalised touch and the cultural resonance. The hotel’s brand manager reported that the gift had strengthened the group’s image as a curator of authentic, thoughtful experiences.
5. Reorder and Extended Partnership – Christmas Hampers and New Properties
Encouraged by the success, the client placed a reorder corporate gift with new logo for Christmas – this time, they requested 500 lamps with a red-and-gold theme, a star motif on the shade, and an added tea sampler. They also asked for a quote to supply custom company souvenir for their new property opening in Bali. We adapted the design, produced a new sample within 3 days, and delivered the Christmas lamps within 4 weeks. The client has now made us their preferred corporate gift supplier for all ASEAN properties. This case demonstrates our ability to handle large-scale customisation with speed and quality. If you seek a gift that combines artistry, emotional warmth, and lasting brand visibility for your guests or clients, we invite you to request a quotation and let us help you craft your own success story.
