Success Story – Regional Bank Delights Clients & Staff with Custom Mid-Autumn Lamp Hampers
This case study showcases how a prominent ASEAN bank leveraged our "Flower & Moon" Mid-Autumn hamper to strengthen client relationships and boost employee morale. By combining exquisite mooncakes, a handcrafted lamp, and deep personalisation, they turned a traditional gift into a powerful brand experience that generated exceptional feedback and a swift reorder.
1. The Client – A Leading ASEAN Multinational Bank
Our client, a major bank headquartered in Singapore with branches in Malaysia, Indonesia, and Thailand, sought a premium, culturally resonant gift for two key audiences: their top 1,000 private banking clients (for an exclusive Mid-Autumn appreciation dinner) and 500 employees (for a staff family day celebration). The brief demanded elegance, personalisation, and a lasting impression that would reinforce the bank's image of trust, warmth, and sophistication. After searching for best corporate gift supplier and evaluating several options, they selected our round concertina lamp & mooncake hamper for its unique combination of tradition, artistry, and customisability.
2. The Customisation Journey – Logo, Client Names, and Heartfelt Messages
We began with a collaborative design phase. The bank requested their logo to be printed in gold foil on the round box lid. For the lamp shade, they wanted a subtle watermark of their logo, and for the bamboo base, we laser-engraved each client's name (for the VIP hampers) or a generic "Thank You" (for employee hampers). We also designed a custom insert card with a handwritten-style greeting in English and Mandarin, signed by the bank's CEO. For the mooncakes, they selected a mix of classic and low-sugar options. We produced a sample available unit within 4 days and shipped it to Singapore. The bank approved the sample immediately, praising the engraving clarity and the lamp's warm glow.
3. Production, Quality Control, and Logistics
We organised the bulk order into three batches – 1,000 client hampers and 500 employee hampers. Each lamp was individually assembled and tested for LED functionality. Mooncakes were freshly baked and packed with food-grade oxygen absorbers to ensure freshness. The boxes were assembled with custom tissue paper and ribbon. Quality control included checking every print, engraving, and seal. The shipment was split: 600 units to Singapore (for the dinner and local employees), 500 units to Malaysia, and 400 units to Indonesia and Thailand combined. Our ast bulk delivery service coordinated with local couriers, and all hampers arrived 3 days before the events. We provided real-time tracking and customs support, ensuring a seamless delivery.
4. Impact and Feedback – Overwhelming Positivity and Brand Reinforcement
The results were outstanding. At the client appreciation dinner, many VIP clients personally thanked the bank's representatives, praising the unique lamp as "a beautiful keepsake" and "the most thoughtful gift we've received." Employees shared photos of their lamps lit at home on the company's internal social platform, with many expressing pride in working for such a caring employer. A post-event survey showed a 98% satisfaction rate among both clients and staff. The bank's marketing team noted a significant increase in positive social media mentions, with clients posting about the gift, further enhancing the bank's reputation. The lamp's longevity ensures that the bank's brand remains visible in clients' homes for years to come.
5. Reorder and Extended Partnership – Christmas Gifts and Next Year's Planning
Impressed by the success, the bank placed a reorder corporate gift with new logo for Christmas – this time, they requested 800 units with a winter-themed lamp shade (snowflake pattern) and replaced mooncakes with premium chocolates and cookies. They also asked us to quote for a custom company souvenir for their annual general meeting. We adapted the design, produced a new sample within 3 days, and delivered the Christmas hampers within 4 weeks. The bank has now designated us as their preferred corporate gift supplier for all festive seasons across the region. This case demonstrates our ability to handle large-scale, multi-country personalisation with precision, maintain high-quality standards, and foster long-term partnerships. If you are seeking a gift that combines cultural heritage, artistic beauty, and deep personal connection for your clients or employees, we invite you to request a quotation and let us help you create your own success story.
